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#1
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#2
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![]() The Winston-Salem DMV is pretty decent too, for what it's worth. you stand in line for a minute or two, describe your reason for visiting and then get a number. When your number is called you go to a desk and talk to people that are reasonably polite and helpful.
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#3
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__________________
She said the theme of this party's the Industrial Age, and you came in dressed like a train wreck. |
#4
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![]() Meh, I had a similar experience at a DMV in downtown Chicago.
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#5
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![]() Same here, in Michigan. All my life, the services provided by the Secretary of State (we don't have separate DMV), in offices throughout the state, have been excellent. It never takes more than a couple of minutes to renew a license, transfer a title, buy a permit, or whatever.
For a few years after college I lived in Ohio, where these services had been outsourced to the free market -- and they were terrible. First thing I needed to do in the state was get an Ohio driver's license, and the process was so poorly managed and byzantine that I eventually gave up. I was dating a girl from Kentucky at the time, so after a few weeks of fighting with Ohio's disastrous free market system, I went across the river, walked into a Kentucky DMV, and used my girlfriend's address to get a Kentucky license. It took about five minutes to go in, get a license, and walk out. This was typical of all the other DMV-type activities I needed to perform while I lived on the Ohio/Kentucky border. The slam on the DMV is like the wingnut attacks on the post office: fact free and motivated by ideology. Last edited by TwinSwords; 10-10-2011 at 07:53 AM.. |
#6
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![]() I've had driving licenses in three states. NY was the first, it was very crowded but not a problem even when I was trading a driving license from another country. That was many years ago. The other two licenses, NJ and WA were easy and uncrowded.
Now if we want to talk about bureaucracy, we could talk about getting a license to practice medicine in the State of New Jersey... The other two (NY and WA) were a piece of cake. |
#7
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In that case, though, the issue wasn't so much the workers, as it was the idiot other people trying to get their licenses. (I think the complaints about the quality of public services often- not always- have more to do with the other customers than with the services themselves. See my recent post on boarding planes. If you want an actual example of a horrific and kafkaesque government bureaucracy run amok, try applying for permanent residence and dealing with USCIS. |
#8
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anyway, the moonbat defenders of DMV's are just like all liberals: fact free and whatever else TS said! See, I can do it too. Simply because you have a few anecdotes of good experiences at DMV's does not mean they're great across the board. It's not like the complains about DMV's come just from conservatives, it's an across the board phenomenon.
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She said the theme of this party's the Industrial Age, and you came in dressed like a train wreck. |
#9
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#10
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And it's not quite accurate to say we're depending on "a few anecdotes of good experiences." What I have is a lifetime of experience over a period of decades. I go to the Secretary of State 2-3 times a year, and have for about 25 years. That amounts to more than "a few anecdotes." Those who are critics of the DMV aren't basing their critique on fact; they're basing it on ideology. It's the same with the post office. The US Postal Service is amazingly effective. I've never had a lost piece of mail in my life. Delivery speeds are consistently impressive. But wingnuts attack it because their ideology demands it, whatever the truth. |
#11
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Plus, to a certain extent, these kinds of interactions with the government are ones that are required, that one generally has to deal with as a price of exercising certain privileges vs. ones that you choose. For example, the staff at Best Buy may irritate me and give crummy service, but chances are I want something there, so aren't as irritated as when I have to deal with the IRS or fight a ticket or mess around with the DMV or jump hoops at INS or whatever. That's why examples like my bank one or the insurance company ones are better parallels. Anecdotally, my sense is that across the board most of these kinds of interactions are improving, including the formerly dreaded cable company dealings and even ComEd. |
#12
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I mean, I *do* hear normal, non-ideological people express annoyance that they have to even bother getting their license or plates renewed in the first place, but this strikes me as categorically different from what we're talking about here: a critique of government vs. private enterprise. The attack on the DMV in the context of government vs. private enterprise seems to me to always be part of some rightwing or libertarian argument about the inherent inefficiency of government -- just like the fact-free attacks on the post office. It has been a standard right wing talking point as long as I've been alive, and probably longer. It doesn't matter to the right how efficient the post office is in reality. Reality is beside the point. They don't need to understand reality, because at the level of abstract ideology they have pre-determined that no matter what, anything the government does is automatically inefficient relative to the private sector. The problem, as always, with the right in this case is they are impervious to reality: to the efficiencies of government, and the occasional inefficiencies of the private sector. Quote:
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Back in the late 1990s and early 2000s, there was enormous concern for "client satisfaction," so a lot of money was spent on a help desk that provided high levels of service. Then the outsourcing started, and "cost control" became the most important thing. Now the whole operation sucks, and employees absolutely hate having to call the help desk for anything. Whole parallel, informal processes have sprung up throughout the company (kind of like a black market for tech support, you might say) because the quality of the official help desk is so poor. I think it's important to recognize that the private market, in its drive to control costs, often trades good service for very bad service. This is what we saw in Ohio when the DMV was outsourced. The system ran fine until it was handed over to private enterprise, costs were cut, and efficiency went out the window. Last edited by TwinSwords; 10-12-2011 at 12:15 AM.. |
#13
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![]() John Cole on post office:
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__________________
Uncle Ebeneezer Such a fine line between clever and stupid. |
#14
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The post office is a clear example of the private vs. public model. The public model is open to anyone, the private model is open to whomever the hell the private powers want it to be open to. What's the difference between a private park and a public park? Anyone can use a public park. You can only go to a private park if they let you in, and if you have the money. What's the difference between a private school and a public school? Anyone can attend a public school. You can only attend a private school if they agree to take you and you can afford it. The public Social Security, Medicare, and Medicaid models are the same: everyone gets to participate, no matter what their means. The Republicans favor private systems that would deny coverage to millions of people, even if this means they will die of homelessness or untreated medical conditions. Same with the post office: the post office will deliver mail anywhere there's an address. The private systems, which the conservatives laud, will only deliver where a profit can be made. |
#15
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![]() I recently sent something via UPS* and found that the experience was only marginally better than the USPS (and WAY more expensive.) Warning: use your own packing! Otherwise you will pay a fortune.
Another interesting comparison (I think) is AAA vs. DMV. I love AAA for DMV services (renewals etc.) but I think the biggest reason the experience is more pleasant at AAA is because they only offer about 1/5th of the services that the DMV does, and thus have a much smaller line of people. The biggest issue as I see it for the Post Office or DMV is that they deal with a volume of people that is impossible to handle without large levels of annoyance. Throw enough people at ANY organization (public or private), and it will have it's hands full. Just ask stadium concession sales, airlines, etc. etc. As you say, the problem is that conservatives don't care about efficiency except as a tool for profit. Libraries, public universities, the Vet hospitals, the New York subway...they can't be good!! Where's the profit??1? *Note: this was at a UPS store. Apparently the fleecing is lighter if you go to an actual UPS distribution center. The UPS Store (tm) is where they REALLY get you.
__________________
Uncle Ebeneezer Such a fine line between clever and stupid. Last edited by uncle ebeneezer; 10-11-2011 at 01:03 AM.. Reason: added |
#16
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Speaking of UPS, a couple of weeks ago I was having something delivered and it was damaged in transit and sent back. The order was cancelled, so I had to go back to the online retailer and reorder. In my life, by contrast, I've never had the post office lose anything. I've never even seen a delay in mail delivery with the US Postal Service. Obviously I'm not saying they're perfect. But the reality is 180 degrees from the wingnut hysterics. |
#17
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![]() Obviously the USPS business model is dated. They have lost most of their package delivery to UPS and Fed Ex. These competitors unlike the post office pay taxes, vehicle registration fees, make a profit, and receive no loans from the government. Now, many send letters via email, pay bills online, and rarely use first class mail except to write a loved one in prison.
In 2010 they lost 10 billion dollars and are billions behind in their pension fund. Changes have to be made. Personally, I could receive mail 2 times a week and live with that OK. At a minimum Saturday delivery should be axed. Whatever else they do the goal is to become fiscally solvent which they are currently failing at. Last edited by bkjazfan; 10-11-2011 at 12:38 PM.. |
#18
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__________________
Newt Gingrich:“People like me are what stand between us and Auschwitz.” |
#19
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![]() With all due respect to both you and Mr. Cole, this quote is straw man:
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Canada, the U.K., Germany, New Zealand, Japan (sorta) -- these are just a few countries that have privatized their postal systems and to my knowledge, they haven't had their societies collapse. Nor are they Randian hellholes where only the rich get the mail. The bidding should be on a public utility basis (e.g., for universal service) and subject to periodic competitive bidding. There is no reason to believe that companies like FedEx or UPS couldn't do exactly what the USPS does, better and/or more cheaply than Uncle Sam. Heck, set the USPS free and it will do better too, I'd wager. The same could be said of Amtrak, the air-traffic control system, public broadcasting-- the list is endless. One could point to Sweden's (Sweden!) privately administered pension system as another big area where public provision could be handled better by the private sector. Given that the fiscal shape the U.S. is in, we all need to think about exactly what the government should and shouldn't be doing in the economy. The standard answer on the left, namely, "Everything that the private sector might conceivably do less than perfectly," is no answer at all--unless you want to see the U.S. start looking like Zimbabwe.
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Send lawyers, guns and money/Dad, get me outta this --Warren Zevon-- Last edited by rfrobison; 10-11-2011 at 10:05 AM.. Reason: "hell hole">>hellhole; missing comma; missing "about"; inserted dash |
#20
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randian hellhole...clever.
__________________
"By pursuing his own interest he frequently promotes that of the society more effectually than when he really intends to promote it." Adam Smith |
#21
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When, exactly, did this happen? |
#22
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![]() Ah, wasn't sure about Canada. If that was in error, I stand corrected. The others have, in fact, been privatized.
__________________
Send lawyers, guns and money/Dad, get me outta this --Warren Zevon-- |
#23
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![]() Er, not the UK either. Enabling legislation has been passed but Royal Mail plc has not yet been sold, so still plenty of time for the randian hellhole to develop. Talk seems to be of selling it by 2015, so your post could come right given enough time.
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#24
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![]() And, at least, reading some of the editorials in the UK, the parallels with the concerns Canadians had when this got raised are very similar. Let's just say it's not universally regarded as an unmitigated good.
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#25
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![]() Why don't they just raise the regular postage to $1 or $2? We probably would be able to save money in unnecessary paper, our garbage collectors would go lighter, and local businesses will have to figure out a different way of advertising which promotes creativity and perhaps creates new jobs as well.
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#26
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![]() Your wager on UPS being able to do the same the job as the USPS better, sounds a bit like a free-market-fairy fantasy. I'm not saying that it couldn't. I don't know enough about the operations of either. But I think the assumption that the private sector can do ANYTHING the public can and better, has it's limits.
What if, as Twin points out, UPS and Fedex can only be profitable by serving a far smaller geographical area? Do you think that an American taxpayer should have the rightful expectation of being able to send/receive mail from their residence?
__________________
Uncle Ebeneezer Such a fine line between clever and stupid. |
#27
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Again, we have examples of countries that have privatized their mail delivery, and they seem to do OK. Maybe there is something about the U.S. that makes privatization impossible, but I can't think what it might be. As for whether the private sector can do ANYTHING better than the government, of course I agree that it cannot. I think talk of abolishing public schools is nonsense; I wouldn't want mercenaries defending U.S. borders. The point is the government should look at ways to do fewer things, better. Rather than more things, badly. The postal service is pretty small potatoes either way. It was just an example.
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Send lawyers, guns and money/Dad, get me outta this --Warren Zevon-- Last edited by rfrobison; 10-11-2011 at 08:06 PM.. Reason: punctuation, caps |
#28
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#29
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__________________
Send lawyers, guns and money/Dad, get me outta this --Warren Zevon-- |
#30
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![]() That which is sent through private carriers may not be called "first class mail" or have whatever legal status that classification entails, but I am unaware of any restriction that prevents the contents of an envelope or package sent by private carrier from being identical with that sent via the post office. Whatever situation may obtain in other countries, "the question" as you put it. in the US, is whether we or I can get the service provided by the post office for less from a for-profit carrier. Given that we have alternate carriers competing with the post office at this very moment, it seems clear that for those classes of material that the post office now carries the answer is no.
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#31
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As for the rest, your answer to the question seems to boil down to "America is different. We have nothing to learn from other countries." Good to know that American exceptionalism is alive and well on the left side of the aisle. ![]()
__________________
Send lawyers, guns and money/Dad, get me outta this --Warren Zevon-- |
#32
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![]() I thought the USPS wasn't funded through public money, ie taxes, but instead through fees for service. It is as of now being funded by governmental loans, but as thouartgob mentions up-thread this is only the result of mandates on the USPS that probably no private company could survive if it had to also comply with said mandate. So under normal situations little if any public money is used. This would seem to be an ideal situation as the state has an interest to ensure communication and transport, even in times of high volatility, but near direct competition by entities such as FedEx prevents much of the ills associated with monopolies and state programs.
I'm not going to say this is true with certainty since all I know about it comes from thougobart's post which is sourced from something I am not predisposed to take at face value, but it does seem this is a case of those not liking government purposely making government run badly to use as an excuse later for killing government they don't like.
__________________
Six Phases of a Project: (1)Enthusiasm (2)Disillusionment (3)Panic (4)Search for the Guilty (5)Punishment of the Innocent (6)Praise and Honors for the Non-Participants |
#33
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But this discussion has veered into absurdity and pointlessness. The postal service will remain in government hands. The government isn't going to wither away. Any attempt to scale it back is met with howls of "Libertarianism!" Far from starving, the government is like a fat kid who, after gobbling up all the fries on his plate, proceeds to steal everybody else's as well. When his mom tries to cut his ice cream dessert back he yells: "What are you trying to do, STARVE ME TO DEATH?" I predict the U.S. will, in 50 years or less, look a lot like Argentina does today: A once rich country that finds itself among the second rate economies of the world because it could not square its appetite for government with its ability and willingness to pay for it. I can only thank my lucky stars that I (probably) won't be around to lament what was lost.
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Send lawyers, guns and money/Dad, get me outta this --Warren Zevon-- Last edited by rfrobison; 10-12-2011 at 12:07 PM.. Reason: punctuation |
#34
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But once privatized, the next big push for the conservatives will be to remove the "onerous" regulations from the private company; my next prediction will be that conservatives will return to their usual stance of "who cares what BRITAIN does? this is America!!" I see your cries of "libertarianism!" in other words, and raise you a "socialism!" |
#35
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As I said before, I'm not wedded to the idea that the postal service should be privatized. In all honesty I've not really thought about it much before Uncle Eb first mentioned it upthread. My larger point, long since lost, I fear, is that there must be things that can be done to shrink the size of government without adversely affecting the quality of life. It cannot be that every single program (bar defense, of course) is optimal in its design and execution. Surely there must be SOME things the government is currently doing that it shouldn't be, just as there surely are things it SHOULD be doing that it isn't. We have a big problem in the way the U.S. government's fiscal resources are raised and allocated, some of which Mr. Frank elucidated in his discussion with Mr. Welch. I'm thinking specifically of the payroll tax, but I think his idea for road congestion charges is a sound one as well. I've said before, more times than I can count now, I'd gladly trade a return to the Clinton administration's tax rates if President Obama would give serious backing to the recommendations of his OWN bipartisan deficit reduction panel. What'd he do? He ignored it and went for a symbolically powerful but fiscally meaningless "soak the rich" strategy. "Vanity, vanity all is vanity and striving after the wind."
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Send lawyers, guns and money/Dad, get me outta this --Warren Zevon-- |
#36
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There is nothing sacred about regulations, you know. They are simply one bureaucrat, or one politician's, notion of a good idea. Sometimes they are seriously analyzed for decades before implementation, but just as often they are not. Most of them have nothing to do with the air you breathe, or the water you drink. There is nothing weird about a political impulse to eliminate some of these things. |
#37
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#38
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![]() I suspect there are two arguments at play here;
i. Why should the state be in this business? ii. Why should some in cheaper to operate areas subsidize those in more expensive areas? (ii) doesn't really have an answer. It's just a good people tend to want and think in this area it's fine for some people to pay more for others to pay less. If people collectively don't want this good to be provided by the state I'm fine with that to. I just dislike what seems to be to be intentionally lowering a state functions efficacy and then using that low efficacy as raison d'etre to abolishing said state function. I already answered (i). This is admittedly a weak reason. On the other hand under usual circumstances it costs the state little to provide this good. I suspect much of the consternation about (i) is really about (ii). The cynic in me goes further and expects much of the public rallying with a negative with respect to (i) is really about framing (ii) in a different manner as those people know if (ii) is brought up directly it will be far less popular with the public then if (i) is brought up. I'm somewhat perplexed about how normal arguments about shrinking the size of the state apply here. These usually pertain to tax rates or cutting back on regulations that make doing business more expensive. None of these arguments seem germane here. I don't believe FedEx has to pay any taxes to fund the USPS nor do I see why the USPS would raise FedEx's operating costs. For whatever it's worth; I'm fine ceding whatever advantages the state gives the USPS. If then private entities out compete the USPS and it withers that is fine too.
__________________
Six Phases of a Project: (1)Enthusiasm (2)Disillusionment (3)Panic (4)Search for the Guilty (5)Punishment of the Innocent (6)Praise and Honors for the Non-Participants |
#39
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![]() Good points.
Again, as a practical matter, I have no particular brief for privatizing USPS. If, in fact, they cover their costs wholly or nearly so based on user fees, then fine. The government does a lot of things reasonably well and I am familiar with the concept of natural monopolies. In such cases, public provision makes sense. I strongly suspect, however, that parcel and letter delivery does not meet that test, otherwise the private carriers would have no way to make money. I don't know anything at all about the definition of "first class mail," other than it's a thing which the private sector is barred from delivering. I have a visceral dislike of monopolies (blame my econ professors) and IF this one could be scrapped while maintaining service levels comparable to those that exist now, why not do it? As to your second point, and at the risk of again being accused of libertarian ogrehood (not by you), I see no inherent reason why someone living in the wilds of Alaska shouldn't have to pay a bit more for his or her mail delivery or pickup than another someone in Manhattan, say. Nor do I think it makes sense to charge the same amount to deliver a package 10 blocks as 1,000 miles. To conclude (and reiterate): The government has plenty on its plate right now. Anything that can be done to reduce the strain it is under ought to be on the table, as you suggest. And no, I'm not against any and all tax increases, for anyone in the peanut gallery about to slam me with the "mindless spending cut" charge.
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Send lawyers, guns and money/Dad, get me outta this --Warren Zevon-- |
#40
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